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What admin services are available?
All tenants are able to make use of a communal fax
and photocopier. Usage will be charged accordingly.
Is there are a reception service?
During office hours there is a reception service for
the workspaces that will greet visitors, take deliveries
and put calls through to tenants.
What telephony provision is available?
There is a high quality digital telephone system,
including digital handsets with full voicemail and divert
capabilities. Resident companies are allocated direct
dial phone numbers, and call charges are at preferential
call rates. Calls to other Phoenix Square tenants are
free of charge over the network.
What IT provision is there?
Phoenix Square has state of the art data systems and
infrastructure ­ allowing us to offer a range of high-
speed Internet packages. This includes a synchronous
broadband Internet connection with a back up line.
The service is shielded by an enterprise class firewall
to provide the highest level of security, and allows
the creation of Virtual Private Network connections
for private remote access to your company networks,
supported by the latest encryption technologies. We are
happy to discuss individual requirements in more detail.
What other facilities are available?
On site there are meeting rooms, digital and media
production facilities and a micro cinema that are
available for hire. These elements are managed by
Leicester Arts Centre Ltd (LAC Ltd) who are also
responsible for the running of the public areas of
Phoenix Square. LAC Ltd offer membership schemes
to occupants of the workspaces that give a discount
on these facilities.
Tenants of Phoenix Square workspaces can also hire
the meeting rooms and exhibition space at LCB Depot
at a discounted rate.
What bills can I expect to receive?
Each tenant receives a monthly Tenant Invoice for any
services used in the previous month. The Tenant Invoice
recharges telephone line rental, call charges, electricity
usage, photocopy charges and any hire of LCB Depot
facilities such as meeting rooms. Rental bills are to be
paid in advance on a quarterly basis, although a regular
monthly payment can be arranged by setting up a
standing order. Business Rates are charged to tenants
directly by the Rates Department, and a payment
schedule can be arranged with them.
Frequently Asked Questions (continued)